7 Errors when setting up your virtual phone number spain

7 common errors when setting up virtual phone number Spain and how to fix them

The calls that are cut, the audio interference, the unnecessary waiting times and the lack of customer response can become a headache.

The reason this usually happens is that errors are made when setting a number with local prefix.

Don't worry, here we prepare a list of the most recurring digital phone failures in Spain and what you have to do to keep it from happening to you:

1. Choose an incorrect prefix

If you choose the prefix of a city other than the one your target audience is found, it can generate distrust in customers.

For example, imagine you have a mobile phone shop in Seville, but your virtual number shows a prefix of Madrid. A customer interested in buying a smartphone sees your ad, but when you notice the prefix, you doubt if you really have a physical store in your city. The result? Distrust, less calls and less sales.

If your virtual number does not match the area where you operate, you may be losing almost 8 out of 10 potential customers who seek confidence before making a purchase or requesting information.

In addition, you take advantage of other platforms that lead you to connect with your target audience. For example, Google My Business favours lists that show consistency between the location of the company and its contact information.

If you use a prefix that does not correspond to the city where you have a physical presence, your company's visibility will be affected in local searches.

Solution: Make sure you choose the right prefix to strengthen your local business image. This will help your customers feel identified and increase their confidence in you.

2. Do not inform customers about the new number

When you change your personal number, you inform your family and friends, right? Maybe you're sending a message that says "hey, this is my new number." The same must happen with your customers when you incorporate a new communication channel.

Think about this: if a client tries to call you to the previous number and does not get an answer, it is likely that he will look for an alternative rather than investigate if you have a new contact. Your clients need to know how they can connect with you!

Solution:Idea a multi-channel communication strategy to inform your customers about the new number, you can focus on:

• Email marketing.
• Social media.
• Web and Google My Business.
• Automatic calls.

It's just, it's not enough to change the number, you have to make sure your clients know it.

3. Do not integrate it with digital tools

The digital tools are there to use and facilitate your work. In your business you have to make the most of it or you'll stay behind in the market.

This data is as follows:World Bank between 2020 and 2024 in Asian countries, the use of digital business solutions quadrupled from 13% to 54%. This expansion is like a snowball and in a short time the same can happen in European corporations.

The question is, is your company ready to meet this technological challenge? You need to be and part of getting ready for what's coming is to use all the tools you have at your disposal today.

Digital telephony in Spain is more than just a means of contact; it is a strategic tool. Do not integrate it with systems such as CRM or WhatsApp Business limits its potential.

Solution: Link your virtual number to your digital platforms to better manage customer interactions and provide a more personalized service.

4. Do not set the Virtual PBX correctly

Can you imagine losing a major call for a technical error? The configuration of your virtual number Spain in theVirtual PBX can make a difference in your customers' experience and the growth of your business.

Errors in the Virtual PBX configuration can cause:

• Lost calls.
• Wrong reruns.
• Inefficient waiting tails.

Let's look at this case: In an appliances store a customer wants to ask about the availability of a new washing machine model. Call, but your call is lost in a confusing options menu, it is transferred three times and finally the communication is cut. Result: the client leaves with the competition that did attend his consultation immediately.

Today, we live in the culture of immediacy, customers are not willing to wait and you must provide them with solutions adapted to their needs.

Solution: Make sure the Virtual PBX is set correctly. It sets rules for the routing of calls and uses functions such as welcome messages and waiting music to improve customer experience.

5. Do not analyse virtual number use statistics

informed decision-making companies are more likely to succeed and technology offers you real-time data and analysis of a large volume of information in a short time.

This represents an invaluable advantage for businesses that know how to take advantage of it. In the case of Virtual PBX, you cannot ignore metrics such as response rate or call duration.

This is a simple action that will help you identify areas of improvement in customer care.

Solution: It uses analytical tools to monitor call performance. This will allow you to make informed decisions and optimize your communication processes.

6. Choose an unreliable VoIP supplier

Part of the good functioning of your virtual number Spain will depend on the supplier you choose. Consider you're hiring a service to handle something as valuable as your business communications.

So, you can't pick it at random. A bad choice can result in calls with audio interference, hidden costs, poor technical service, among other problems that directly impact your company's image and customer loyalty.

Solution: Take your time to investigate the reputation of the VoIP Spain suppliers and the features of the service they offer you. It is important that they comply with these five fundamental aspects:

1. Audio quality and stable connection.
2. Technical support and quick response times.
3. Compatibility and integration with digital tools.
4. Data management security.
5. Transparency in prices.

7. Do not scale service as business grows

As your business grows, so will your communications, and if you don't have a service that suits the needs of the business, bottlenecks can arise in customer service, it's something you must avoid!

For example, a small clothing company located in Valencia can start with a single virtual number Spain, but by expanding to Madrid or increasing its client portfolio, that only number becomes insufficient to handle the increase in demand.

This translates into long waiting times and customers who, because they can't communicate, are decided by the competition.

As your company grows, you may need more virtual numbers or additional functions.

Solution: Advance these needs so as not to limit your expansion capacity. Choose a VoIP Spain provider that offers you a scalable service and does not generate unnecessary costs.

With these tips, you will be one step closer to offering an impeccable communication experience that really connects with your customers.

Final Checklist to configure your virtual number Spain

Avoid these common errors will help you optimize the use of your virtual number Spainand improve communication with your customers.

Remember that an appropriate virtual number configuration not only improves operational efficiency, but also strengthens customer confidence in your company.

Before you finish save this checklist for optimal configuration, it will be useful!

• Select the right prefix.
• Communicates change through different communication channels
• Configure the Virtual PBX.
• Monitor the metrics.
• Choose a reliable VoIP Spain supplier.
• It integrates digital tools.
• Scale the service as your business grows.

Follow these steps and avoid errors will allow you to offer clear and efficient communications to your customersit will facilitate the work of the employees and, as a plus, will strengthen the image of your brand, making it a benchmark of trust in the local market.

Don't put the reputation of your business at risk! Contact us and transform your company's communication today.